WhatsApp integration
Arkeo agents for WhatsApp
Arkeo agents work in your WhatsApp business number alongside your team. They answer guest questions at any hour, send trip details and changes, tell guests when a trip moves, and follow up after the trip.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in WhatsApp
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Answers prices, times and where to meetany hour
- ✓Takes and moves bookingsas they come
- ✓Sends the hard ones to your team, written upright away
Guests get answers. Your phone stays quiet.
WhatsApp
Gmail
Checkfront- ✓Sends the waiver and collects guest detailsafter booking
- ✓Sends the meeting time and placeday before
- ✓Sends any change the minute it's madeas it happens
Guests show up ready, at the right place and time.
WhatsAppCheckfront
Smartwaiver- ✓Finds each booking the change hitswhen a trip changes
- ✓Offers each guest a new time or a refundper guest
- ✓Updates the schedule and tells the staffright away
Cancel a trip once. Your guests and staff hear about it.
WhatsAppCheckfront
Slack- ✓Sends the thank-you and review requestday after
- ✓Sends photos from the tripday after
- ✓Invites them back next seasonafter the trip
More reviews and more repeat guests.
WhatsAppCheckfront
MailchimpWorks with the rest of your software
Agents carry the work from WhatsApp into the other software your team uses, so nothing waits for someone to copy it over.
Bókun
TwilioBusinesses that run on WhatsApp
How it connects
You make the key in your own WhatsApp account. Nothing to install on your computers, and nothing to wait for.
Where
In the Meta App Dashboard and Meta Business Settings. You make your own Meta app with WhatsApp, connect your business number, then make a system user and its access token.
Who can do it
A person with full control of your Meta business portfolio.
Plan
Your own Meta app and WhatsApp business account. Meta checks your business papers before you can message more than 250 people a day outside a chat. Messages sent first, or more than 24 hours after a guest's last message, must use a template Meta approves. Approval can take up to 24 hours.
Agents can see
- Messages guests send you
- Photos, voice notes and documents guests send
- Whether each message was delivered and read
- Whether Meta approved each template
Agents can change
- Replies to guests in an open chat
- Approved template messages, like trip reminders
- Photos, documents and meeting point maps
- New templates sent to Meta to approve
Agents can't
- Message a guest first without an approved template.
- See chats on numbers you didn't connect.
- Get back in after you remove the system user's access.
What this looks like at your business
Guest questionsPrices, times and meeting points answered. Hard ones sent to your team.
Designed for tour and charter companiesTrip changesEach guest on the trip told and offered a new time.
Designed for tour and charter companiesWaivers and guest detailsWaiver and guest details asked for as soon as they book.
Designed for tour and charter companiesIs this you?
- Your guests message you on WhatsApp
- Your team answers the same questions all day
- You want more guests without more office staff
✕A one-person operation: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your WhatsApp?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and WhatsApp
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Guest messages never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Does Meta need to approve anything?
Meta checks your business papers so you can message more guests each day. Meta also approves each message template, which can take up to 24 hours.
Will the agents message guests on their own?
They send the messages your process allows, like answers and trip reminders, and send the rest to your team.
Can I turn it off?
Yes. Remove the system user's access in Meta Business Settings and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.