Arkeo AI Privacy Policy

Welcome to Arkeo AI. This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices and rights you have.

Effective date: October 23, 2026
Version: 2026-10-23

This Privacy Policy explains how Arkeo AI Inc., a Delaware corporation ("Arkeo", "we", "us"), collects, uses and shares personal information. Capitalized words not defined here have the meanings given in the Arkeo AI Business Terms.

1. Who this covers

This policy covers personal information about:

Visitors to arkeoai.com and our other websites
Prospects who book a call, request information, or talk with us
Account holders, meaning the businesses that subscribe to Arkeo and their Authorized Users

Data your agents handle is different. When our customers connect their systems, their agents process information about the customer's own employees, clients and contacts ("Customer Data"). For Customer Data, Arkeo acts as a service provider, processing it on the customer's behalf and under the customer's instructions. The customer decides what is collected and how it is used. Its own privacy notice governs that data. If you are one of our customer's employees, clients or contacts, contact that business with any privacy request. Section 7 explains how we handle Customer Data.

2. What we collect

Information you give us

Name, business name, job title, email, phone number and other contact details
Account and login details for your Arkeo account
Billing details. Card payments are processed by our payment processor, and we do not store full card numbers.
Messages, support requests, feedback, and anything you send us

Calls and meetings. We may record and transcribe sales and support calls and meetings to keep accurate notes and improve our service. We tell you at the start of a call when it is recorded.

Information collected automatically

Device and browser information, IP address, and general location
Pages viewed, links clicked, referring sites, and time on site
Product usage, logs, performance and error data from the Services

Information from others

Business contact information from public sources, partners, and data providers we use to find and contact businesses that may benefit from Arkeo
Information from sign-in, calendar, and other services you choose to connect to your Arkeo account

3. How we use it

We use personal information to:

provide, operate, maintain, secure and support the Services and the Machines they run on
create and manage accounts, process payments, and send invoices and service notices
respond to enquiries and book and hold calls
send marketing about Arkeo, which you can opt out of at any time (Section 8)
understand how our website and Services are used, and improve them
detect, prevent and investigate fraud, abuse, security incidents and violations of our Terms or Acceptable Use Policy
comply with law and enforce our rights

We use de-identified information from use of the Services to develop and improve our products, including our AI models.

4. Cookies, analytics and advertising

We use cookies and similar technologies to keep the site working, remember your preferences, and measure site traffic and campaigns. This includes analytics and tag management tools, such as Google Analytics. You can block or delete cookies in your browser settings, though some site features may not work without them.

We also use advertising cookies and pixels from Google and Meta. They record which pages of our site you visit, such as an industry, agent or software page, so we can show you Arkeo ads on other websites and apps, and measure whether those ads lead to a booked call. You can turn this off at any time in [Google's ad settings](https://myadcenter.google.com) and [Meta's ad preferences](https://www.facebook.com/adpreferences), or by blocking cookies in your browser.

We treat a browser's Global Privacy Control signal as a request to opt out of the sale or sharing of personal information, including its use for targeted advertising. When your browser sends it, our site does not load these advertising tools for you.

We do not sell personal information. We share it only:

with service providers who help us run the business and the Services. These include AI model providers, cloud hosting, payment processing, email and messaging, customer relationship management, analytics, and scheduling providers. They may use the information only to provide services to us. A current list is available at support@arkeoai.com.
at your direction, such as when you connect a third-party system to your agents
for legal reasons, when required by law or legal process, or to protect the rights, safety and property of Arkeo, our customers, or others
in a business transfer, such as a merger, acquisition, financing or sale of assets, subject to this policy
with your consent

6. AI model providers

The Services send information to third-party AI model providers so the agents can work. That includes prompts, instructions, documents and Customer Data the agents need for a task. We use these providers through business arrangements that do not permit them to train their models on that information. They may keep it for a limited time for security and abuse monitoring, as their terms allow.

7. Customer Data on your Machine

Purpose. We process Customer Data only to provide, support and secure the Services, to follow the customer's instructions, to comply with law, and to improve the Services as described in Section 3.
Where. Customer Data is stored on the customer's dedicated Machine, hosted in the United States or Canada, and on connected services the customer chooses.
Access. Arkeo personnel access a Machine only to set up, operate, maintain, secure and support it, or as required by law.
Logs. We keep logs of agent actions for safety monitoring, abuse prevention, troubleshooting, operating the Services and legal compliance.
The customer's responsibilities. The customer is responsible for having the rights, notices and consents needed for the data it connects, and for what its agents do with it.
Sensitive data. Customers must not provide health information protected by HIPAA, payment card data, or other regulated data unless Arkeo has agreed in writing and any required agreement is in place.
Deletion. When a subscription ends, the customer has 30 days to request an export. After that, we delete the Machine and the Customer Data on it, except copies kept as required by law or in routine backups until they expire.

8. Your choices

Marketing emails. Use the unsubscribe link in any marketing email, or email support@arkeoai.com. We will still send service and billing messages.
Calls and texts. Tell us to stop, or reply STOP to a text.
Cookies. Use your browser settings.
Your account. Account holders can update account details in the Services or through support.

9. Your privacy rights

Depending on where you live, including California and other US states with privacy laws, you may have the right to:

know what personal information we hold about you and how we use it
get a copy of it
correct it
delete it
opt out of the sale or sharing of personal information, or its use for targeted advertising
not be treated differently for exercising these rights

To make a request, email support@arkeoai.com. We will verify your identity before acting, and we will respond within the time the law requires. You may use an authorized agent to make a request for you. If we deny your request, you may appeal by replying to our decision.

For Customer Data, we will refer your request to the business that controls it and help that business respond.

10. How long we keep it

We keep personal information for as long as needed for the purposes in this policy. That means:

account information for as long as the account is active, and afterwards as needed for legal, tax, accounting and dispute purposes
prospect and marketing information until you opt out or it is no longer useful
Customer Data as described in Section 7

11. Security

We use reasonable administrative, technical and physical safeguards, including encryption in transit, access controls, and a dedicated Machine for each customer. No system is fully secure, and we cannot guarantee the security of information. Account holders are responsible for protecting their credentials and deciding who has access (see Section 3 of the Business Terms). If a breach affects your personal information, we will notify you as the law requires.

12. International users

Arkeo is based in the United States. We store and process information in the United States and Canada. If you access the Services from another country, your information is transferred to and processed in those countries.

13. Children

The Services are for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

14. Other websites and services

Our websites and Services link to and connect with third-party sites and services. Their own privacy policies govern them. We are not responsible for their practices.

15. Changes

We may update this policy. We will post the new version with its effective date. If a change materially affects how we use personal information we already hold, we will notify account holders by email or in the Services before it takes effect.

16. Contact us

Email: support@arkeoai.com
Mail: Arkeo AI Inc., 1661 Davie St, Unit 806, Vancouver, BC V6G 0E1, Canada