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Twilio Guest Update Agent
After each booking, it sends the waiver and collects guest details. The day before, it texts the meeting time and place, and it texts any change the minute it's made, so guests show up ready.
15 minutes. You'll see how it would run at your business, the hours it frees up and what it costs.
- ✓Sends the waiver and collects guest detailsafter booking
- ✓Texts the meeting time and placeday before
- ✓Sends any change the minute it's madeas it happens
Every guest shows up ready, at the right place and time.
Twilio
SmartwaiverHow it works
The agent does the job from start to finish, on its own schedule. Your team talks to it in Slack or Teams.
- 1
A guest books
A new booking comes in from your booking system with the guest's name, phone, tour and group size.
Sends the waiver
It fills in a waiver for the group in Smartwaiver and texts the guest the link to sign.
Collects guest details
It reads each signed waiver and the answers on it, so your team knows who is coming before the trip.
Texts the day before
The day before the trip, each guest gets a text with the meeting time and place from your Twilio number.
Sends changes right away
When a booking's time or place changes, the guests on it get a text with the new details as it happens.
- 6
Tells your team who isn't ready
Before the trip, your team gets a short list of guests who haven't signed, or whose text didn't go through.
What you get
Guests sign at home, so check in is fast and nobody fills in forms at the dock.
A text the day before with the time and place cuts down on lost and late guests.
A new time or place gets texted the minute it changes, not when the guest shows up.
What this looks like at your business
WaiversWaiver link sent after each booking, with guest details read back.
Designed for tour and charter companiesDay before textsMeeting time and place texted to each guest.
Designed for tour and charter companiesChange updatesAny change texted to the guests on the booking.
Designed for tour and charter companiesBuilt for your company
Your version, set up around how you work
No two businesses run this job the same way. Your Twilio Guest Update Agent follows your process, your rules and your software, not a template.
Your greeting, your meeting point notes, what to bring, and the language your guests read.
The day before, the morning of, or both. You set the hour, so nobody gets a text at night.
Twilio and Smartwaiver today. If you use another waiver or booking tool, your version works there.
Your office, the guide on the trip, or your check in desk, with the list of guests who aren't ready.
Works in the software you use
You make the key in your own accounts. Nothing to install on your computers.
Part of a team of agents
Agents pass work to each other, so a job keeps moving without someone on your team handing it along.
Catches a changed time or guest count on its next pass, which is the change the Guest Update Agent texts to guests.
A changed booking gets caught that day, not on the day of the trip.
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When a trip changes, it finds each booking the change hits and offers each guest a new time or a refund.
Cancel a trip once. Every guest and staff member hears about it.
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Takes and moves bookings in the chat. Each new booking then gets its waiver and day before text from the Guest Update Agent.
Guests get answers. Your phone stays quiet.
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Book a 15-minute call
Get your version of the Twilio Guest Update Agent
Bring how your team does this job today. In 15 minutes you'll know how your version would run, the hours it frees up and what it costs.
Questions about the Twilio Guest Update Agent
Is my customers' information safe?
Yes. The agent reads only the bookings and waivers its job needs, in your own Twilio and Smartwaiver accounts. Guest details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Can it change a signed waiver?
No. Smartwaiver doesn't let anyone change a signed waiver. The agent sends waivers and reads the signed ones.
What do I need for texts?
A Twilio account and number. To text US guests from a regular number, you register your business for A2P 10DLC in Twilio first.
Can it follow the way we work?
Yes. Your version sends your texts, at your times, to the guests your rules say. We set that up with you after the call.
Can I turn it off?
Yes. Delete the key in Twilio and the agent stops sending right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.