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Operations

Slack Trip Change Agent

Tell it in Slack that a trip is cancelled or moved. It finds each booking the change hits, offers each guest a new time or a refund, updates the bookings and tells your staff.

15 minutes. You'll see how it would run at your business, the hours it frees up and what it costs.

Arkeo AI · Slack Trip Change Agent
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SlackTrip Change Agent
Each affected guest found and told
  • ✓Finds every booking the change hitswhen a trip changes
  • ✓Offers each guest a new time or a refundper guest
  • ✓Updates the schedule and tells the staffright away

Cancel a trip once. Every guest and staff member hears about it.

SlackCheckfrontTwilio

How it works

The agent does the job from start to finish, on its own schedule. Your team talks to it in Slack or Teams.

  1. Slack

    You post the change in Slack

    Someone on your team tells the agent in Slack that a trip is cancelled or moved, like for weather or a broken boat.

  2. Checkfront

    Finds each booking it hits

    It pulls each booking on that trip from Checkfront, with the guests, the group size and what they paid.

  3. Twilio

    Texts each guest a choice

    Each guest gets a text with the open times you have, or a refund if they'd rather not move.

  4. Checkfront

    Moves the bookings guests say yes to

    When a guest takes a new time, it books it in Checkfront, marks the old one cancelled and adds a note.

  5. 5

    Sends refunds to your office

    Each guest who wants a refund goes to your office with the booking link and the amount paid, ready to approve.

  6. Slack

    Tells your staff

    It posts in Slack who was moved, who wants a refund and who hasn't answered, so guides and drivers know.

What you get

One message, not fifty calls

Post the change once. Each guest on the trip hears about it without your team calling down a list.

Guests kept, not lost

Each guest gets a new time to say yes to, so more of them move instead of asking for their money back.

Staff who know right away

Your guides and drivers see who moved and who didn't, in the Slack channel they already use.

What this looks like at your business

CheckfrontBookings found
Before
Looked up one by one
Now
Right away

Each booking on the changed trip pulled from Checkfront.

Designed for tour and charter companies
TwilioGuests told
Before
Called down a list
Now
Per guest

Each guest texted a new time or a refund.

Designed for tour and charter companies
SlackStaff updates
Before
Group texts and calls
Now
One post

Who moved, who wants a refund and who hasn't answered.

Designed for tour and charter companies

Built for your company

Your version, set up around how you work

No two businesses run this job the same way. Your Slack Trip Change Agent follows your process, your rules and your software, not a template.

Your rulesWhat guests are offered

Which times to offer, how long guests have to answer, and when a refund or a credit is the offer.

Your wordsTexts that sound like you

How you say sorry, how you explain the change, and the language your guests read.

Your teamWho hears about it

Your office for refunds, and your guides and drivers for the new trips. In the Slack channels they use.

Your softwareYour booking and text tools

Slack, Checkfront and Twilio today. If you book in another tool or text another way, your version works there.

Day 1The call15 minutes on how your team does this job today.
Week 1We map your processThe steps, the rules, and who gets told what.
Week 2We build your versionSet up in your accounts and checked against your real work.
Day 14LiveIt runs each day, and we keep it running and up to date.

Works in the software you use

You make the key in your own accounts. Nothing to install on your computers.

SlackCheckfrontTwilio

Part of a team of agents

Agents pass work to each other, so a job keeps moving without someone on your team handing it along.

OperationsCheckfront Booking Agent

Reads each booking every 5 minutes, catches the moved bookings on its next pass and sends any missing staff to the schedule.

A changed booking gets caught that day, not on the day of the trip.

See this agent →
OperationsSling Shift Agent

Creates the missing shifts for each booking, so the new trips get their guides and drivers.

Each guide and driver knows tomorrow before they go home.

See this agent →
Customer serviceTwilio Guest Update Agent

Sends the meeting time and place the day before, so guests who moved get the right details for their new trip.

Every guest shows up ready, at the right place and time.

See this agent →

Built for

Tourism and transportation

The Slack Trip Change Agent works next to the other agents built for tour and transportation companies.

BókunCheckfrontFareHarborGuestyHostawayLodgifyMailchimp
See the agents for tour and transportation companies →

Book a 15-minute call

Get your version of the Slack Trip Change Agent

Bring how your team does this job today. In 15 minutes you'll know how your version would run, the hours it frees up and what it costs.

Step 1 of 2 · Your details

Questions about the Slack Trip Change Agent

Is my customers' information safe?

Yes. The agent reads only the bookings on the changed trip, in your own Checkfront account. Guest details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.

Will it give refunds on its own?

No. Each refund goes to your office to approve and send.

Will it change my bookings?

Only the ones a guest says yes to moving. It books the new time, marks the old one cancelled and leaves a note.

Can it follow the way we work?

Yes. Your version offers what you offer and tells the people you want told. We set that up with you after the call.

Can I turn it off?

Yes. Remove the app from Slack and it stops right away.

What does it cost?

You get the price on the call, along with the hours it saves your team.

Cancel a trip once, and let each guest hear about it.