Jira integration
Arkeo agents for Jira
Arkeo agents work in your Jira alongside your team. They turn customer requests into tickets, chase tickets that stopped moving, tell support when a fix ships, and send your team a status update each week.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Jira
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Reads bug reports and requests from supportas they come
- ✓Opens the ticket, or adds to the one that existssame day
- ✓Links the customers who askedper ticket
Your developers see what customers asked for, in one place.
Jira
Zendesk
Intercom- ✓Checks open tickets for no updateevery day
- ✓Nudges the owner with a commentright away
- ✓Tells your team lead what is still lateevery day
Nothing sits for weeks without someone noticing.
Jira
Slack- ✓Watches for linked tickets marked doneas they close
- ✓Finds the customers who reported itper ticket
- ✓Tells support, and drafts the replysame day
Customers hear back the day it's fixed.
JiraZendeskSlack- ✓Pulls what closed, what's open and what's lateevery Monday
- ✓Writes it in plain words for the whole teamevery Monday
- ✓Sends it to Slack and NotionMonday morning
Everyone knows where work stands without a status meeting.
JiraSlack
NotionWorks with the rest of your software
Agents carry the work from Jira into the other software your team uses, so nothing waits for someone to copy it over.
Help Scout
Salesforce
HubSpot
Microsoft TeamsBusinesses that run on Jira
How it connects
You make the key in your own Jira account. Nothing to install on your computers, and nothing to wait for.
Where
In your Atlassian account, under Security, then API tokens. You create a key, set how long it lasts, and set what it can see and change in Jira.
Who can do it
Any Jira user can make one for their own login. The agents can do what that user can do, so most teams set up a user just for them.
Plan
Jira Cloud. Keys last up to one year, then you make a new one.
Agents can see
- Tickets, comments and status
- Projects and boards
- Who owns what, and due dates
- Ticket history and links
Agents can change
- New tickets
- Comments on tickets
- Owners, labels and status
- Links between tickets
Agents can't
- Do more than the Jira user the key belongs to.
- Keep working after the key's end date.
- Get back in after you revoke the key.
What this looks like at your business
Customer requestsRequests from support opened as tickets, with the customers linked.
Designed for software teams on JiraTickets that stopped movingOwners nudged and your team lead told what is still late.
Designed for software teams on JiraWeekly statusWhat closed, what's open and what's late, in plain words.
Designed for software teams on JiraIs this you?
- Your team tracks work in Jira
- Someone copies requests in and chases tickets by hand
- You want to grow without more staff
✕A team of two who talk every day: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your Jira?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Jira
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Your tickets never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Will the agents write our code?
No. They do the work around it: getting requests in, chasing late tickets and keeping everyone told.
Will the agents change my tickets?
They make the changes your process allows, like opening tickets or adding comments, and send the rest to your team.
Can I turn it off?
Yes. Revoke the key in your Atlassian account and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.