Zendesk integration
Arkeo agents for Zendesk
Arkeo agents work in your Zendesk alongside your team. They sort new tickets, answer common questions, catch tickets waiting too long, pass bugs to your developers, and report on support each week.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Zendesk
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Reads new ticketsas they come
- ✓Tags them and sends them to the right personright away
- ✓Flags urgent ones to your leadright away
The right person sees each ticket first.
Zendesk
Slack- ✓Answers common questions from your help articlesany hour
- ✓Looks up the orderper ticket
- ✓Sends the hard ones to your team, written upright away
Customers get answers. Your team gets the hard ones.
Zendesk
Shopify- ✓Checks open ticketsevery hour
- ✓Finds ones waiting too longper ticket
- ✓Nudges the owner and tells your leadright away
No customer waits days for a reply.
ZendeskSlack- ✓Spots tickets about the same bugas they come
- ✓Opens or updates the Jira issuesame day
- ✓Tells customers when it's fixedwhen it ships
Developers get the bug. Customers hear back.
Zendesk
Jira- ✓Pulls ticket counts, wait times and ratingsevery Monday
- ✓Finds the top reasons customers wrote inevery Monday
- ✓Sends it to your teamMonday morning
Know what customers need without building the report.
Zendesk
Google SheetsSlackWorks with the rest of your software
Agents carry the work from Zendesk into the other software your team uses, so nothing waits for someone to copy it over.
Salesforce
HubSpot
Stripe
Gmail
Microsoft TeamsBusinesses that run on Zendesk
How it connects
You make the key in your own Zendesk account. Nothing to install on your computers, and nothing to wait for.
Where
In Zendesk Admin Center, under Apps and integrations, then APIs, then OAuth clients. You add a client for Arkeo and give it only the access its jobs need.
Who can do it
A Zendesk admin.
Plan
Suite Team or higher, or Support Team or higher. Zendesk is retiring API tokens by April 30, 2027, so agents connect through the client you add.
Agents can see
- Tickets and replies
- Customers and companies
- Help center articles
- Satisfaction ratings
Agents can change
- Tags, owners and status on tickets
- Replies to customers
- Notes your team can see
Agents can't
- See tickets its Zendesk user can't see.
- Touch anything outside the access you set for the client.
- Get back in after you remove the client.
What this looks like at your business
New ticketsTagged and sent to the right person as they come in.
Designed for teams on ZendeskLate ticketsTickets waiting too long sent to the owner and your lead.
Designed for teams on ZendeskBug reportsTickets about the same bug grouped into one Jira issue.
Designed for teams on ZendeskIs this you?
- You answer customers in Zendesk
- Your team sorts, chases or reports on tickets by hand
- You want to grow without more support staff
✕A few tickets a week: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your Zendesk?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Zendesk
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Customer tickets never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Which Zendesk plan do I need?
Suite Team or higher, or Support Team or higher.
Will the agents reply to my customers?
Only where your process allows, like common questions. The hard ones go to your team, written up.
Can I turn it off?
Yes. Remove the client in Zendesk Admin Center and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.