Help Scout integration
Arkeo agents for Help Scout
Arkeo agents work in your Help Scout alongside your team. They sort new conversations, answer common questions, catch customers waiting too long, pass bugs to your developers, and report on support each week.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Help Scout
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Reads new conversationsas they come
- ✓Tags them and assigns the right personright away
- ✓Flags urgent ones to your leadright away
The right person sees each customer first.
Help Scout
Slack- ✓Answers common questions from your saved repliesany hour
- ✓Looks up the customer's plan and paymentsper conversation
- ✓Sends the hard ones to your team, written upright away
Customers get answers. Your team gets the hard ones.
Help Scout
Stripe- ✓Checks open conversationsevery hour
- ✓Finds ones waiting too longper conversation
- ✓Nudges the owner and tells your leadright away
No customer waits days for a reply.
Help ScoutSlack- ✓Spots conversations about the same bugas they come
- ✓Opens or updates the issue in Linearsame day
- ✓Tells customers when it's fixedwhen it ships
Developers get the bug. Customers hear back.
Help Scout
Linear- ✓Pulls conversation counts, reply times and ratingsevery Monday
- ✓Finds the top reasons customers wrote inevery Monday
- ✓Sends it to your teamMonday morning
Know what customers need without building the report.
Help ScoutSlackWorks with the rest of your software
Agents carry the work from Help Scout into the other software your team uses, so nothing waits for someone to copy it over.
HubSpot
Salesforce
Jira
Notion
GmailBusinesses that run on Help Scout
How it connects
You make the key in your own Help Scout account. Nothing to install on your computers, and nothing to wait for.
Where
In Help Scout, open your profile, then My apps, and create an app. You copy its ID and secret.
Who can do it
Any active Help Scout user. The agents can see and do what that user can, so use one who can see the inboxes they work in.
Plan
A paid plan: Standard, Plus or Pro. The Free plan has no API. Help Scout's own reports need Plus or Pro.
Agents can see
- Conversations and replies
- Customers and companies
- Saved replies and tags
- Ratings and reports, on Plus or Pro
Agents can change
- Tags, owners and status on conversations
- Replies to customers
- Notes your team can see
- Customer details
Agents can't
- See inboxes its Help Scout user can't see.
- Pull Help Scout's reports on the Standard plan.
- Get back in after you delete the app.
What this looks like at your business
New conversationsTagged and assigned to the right person as they come in.
Designed for software teams on Help ScoutLate repliesConversations waiting too long sent to the owner and your lead.
Designed for software teams on Help ScoutBug reportsConversations about the same bug grouped into one issue.
Designed for software teams on Help ScoutIs this you?
- You answer customers in Help Scout
- Your team sorts, chases or reports on conversations by hand
- You want to grow without more support staff
✕A few emails a week, or the Free plan: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your Help Scout?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Help Scout
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Customer conversations never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Which Help Scout plan do I need?
A paid plan: Standard, Plus or Pro. For Help Scout's own reports, Plus or Pro.
Will the agents reply to my customers?
Only where your process allows, like common questions. The hard ones go to your team, written up.
Can I turn it off?
Yes. Delete the app under My apps in Help Scout and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.