Intercom integration
Arkeo agents for Intercom
Arkeo agents work in your Intercom alongside your team. They sort new conversations, catch customers waiting too long, pass bugs to your developers, warn you about unhappy accounts, and report on support each week.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Intercom
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Reads new conversations and ticketsas they come
- ✓Tags them and assigns the right personright away
- ✓Flags urgent ones to your leadright away
The right person sees each customer first.
Intercom
Slack- ✓Checks open conversationsevery hour
- ✓Finds ones waiting too longper conversation
- ✓Nudges the owner and tells your leadright away
No customer waits days for a reply.
IntercomSlack- ✓Spots conversations about the same bugas they come
- ✓Opens or updates the Jira issuesame day
- ✓Tells customers when it's fixedwhen it ships
Developers get the bug. Customers hear back.
Intercom
Jira- ✓Counts open tickets and low ratings per customerevery night
- ✓Checks who renews soon in Stripeevery night
- ✓Tells the account owner, with the reasonsame day
Your team calls before the customer leaves.
Intercom
Stripe
HubSpot- ✓Pulls conversation counts, reply times and ratingsevery Monday
- ✓Finds the top reasons customers wrote inevery Monday
- ✓Sends it to your teamMonday morning
Know what customers need without building the report.
IntercomSlackWorks with the rest of your software
Agents carry the work from Intercom into the other software your team uses, so nothing waits for someone to copy it over.
Salesforce
Linear
Mixpanel
NotionBusinesses that run on Intercom
How it connects
You make the key in your own Intercom account. Nothing to install on your computers, and nothing to wait for.
Where
In Intercom's Developer Hub. You create an app for your own workspace, and Intercom gives it a key for your data.
Who can do it
A teammate with the Can access developer hub permission. An admin can turn it on under Teammates.
Plan
Your Intercom plan. Some parts of the API depend on your plan, so agents only use what yours has.
Agents can see
- Conversations and tickets
- Contacts and companies
- Help center articles
- Ratings on conversations
Agents can change
- Tags, owners and status on conversations
- Replies to customers
- Notes your team can see
- Contact and company details
Agents can't
- Reach another Intercom workspace.
- Use parts of the API your plan doesn't have.
- Get back in after you delete the app.
What this looks like at your business
New conversationsTagged and assigned to the right person as they come in.
Designed for software teams on IntercomBug reportsConversations about the same bug grouped into one Jira issue.
Designed for software teams on IntercomUnhappy accountsCustomers with open problems and a renewal coming sent to the owner.
Designed for software teams on IntercomIs this you?
- You talk to customers in Intercom
- Your team sorts, chases or reports on conversations by hand
- You want to grow without more support staff
✕A few conversations a week: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your Intercom?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Intercom
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Customer conversations never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Which Intercom plan do I need?
Agents work with the plan you have. Some parts of the API depend on your plan. We check yours on the call.
Will the agents reply to my customers?
Only where your process allows. The hard ones go to your team, written up.
Can I turn it off?
Yes. Delete the app in the Developer Hub and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.