Gorgias integration
Arkeo agents for Gorgias
Arkeo agents work in your Gorgias helpdesk alongside your support team. They answer order and product questions, sort new tickets, chase tickets left waiting, follow up on low scores, and report why customers write in each week.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Gorgias
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Answers product and order questionsany hour
- ✓Looks up orders and trackingin seconds
- ✓Sends refunds and complaints to your teamright away
Customers get answers without waiting.
Gorgias
Shopify- ✓Reads each new ticketas it comes in
- ✓Tags it by topic and how urgent it isper ticket
- ✓Sends it to the right team memberright away
Each ticket lands with the right person first time.
Gorgias
Slack- ✓Finds tickets waiting too long for a replyevery hour
- ✓Finds who has it and why it's waitingper ticket
- ✓Tells the team leadright away
Slow replies found before the customer writes again.
GorgiasSlack- ✓Reads new survey scoresevery day
- ✓Pulls the ticket and the order behind a low scoreper score
- ✓Sends it to the team lead with a next stepsame day
Turn a bad experience around while you still can.
GorgiasShopifySlack- ✓Counts tickets by reason and productevery Monday
- ✓Compares it to last weekevery Monday
- ✓Sends the top fixes to the ownerMonday morning
Fix the cause, and fewer customers need to write in.
Gorgias
Google SheetsSlackWorks with the rest of your software
Agents carry the work from Gorgias into the other software your team uses, so nothing waits for someone to copy it over.
Klaviyo
Loop Returns
AfterShip
ShipStation
Recharge
YotpoBusinesses that run on Gorgias
How it connects
You make the key in your own Gorgias account. Nothing to install on your computers, and nothing to wait for.
Where
In Gorgias settings, under Account, then REST API. Click Create API Key and the key is made right away for your helpdesk.
Who can do it
The account owner or an admin.
Plan
Any Gorgias Helpdesk plan.
Agents can see
- Tickets and their messages
- Customers and their order details
- Tags, teams and views
- Satisfaction survey scores
Agents can change
- Replies on tickets
- Tags, status and who a ticket is assigned to
- Notes on customers
Agents can't
- Reach any Gorgias helpdesk but yours.
- Do anything the person who made the key can't do.
- Get back in after you reset the key in Gorgias.
What this looks like at your business
Order questionsOrder and tracking questions answered. Refunds and complaints sent to your team.
Designed for stores on GorgiasWaiting ticketsTickets waiting too long found and sent to the team lead.
Designed for stores on GorgiasLow scoresEach low score sent to the team lead with the order behind it.
Designed for stores on GorgiasIs this you?
- You answer customers in Gorgias
- Your team answers the same order questions all day
- You want to grow without more support staff
✕A few tickets a day: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your helpdesk?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Gorgias
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Customer messages never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Do I need a certain Gorgias plan?
No. The API key is on all Gorgias Helpdesk plans.
Will the agents reply to my customers?
Only on the questions your process allows, like where an order is. Refunds and complaints go to your team.
Can I turn it off?
Yes. Reset the API key in Gorgias settings and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.