Agents › Customer service
Gorgias Customer Question Agent
It answers product and order questions in Gorgias at any hour, looks up orders and tracking in Shopify, and sends refunds and complaints to your team right away. Customers get answers in minutes, and your team works on the ones that need a person.
15 minutes. You'll see how it would run at your business, the hours it frees up and what it costs.
- ✓Answers product and order questionsany hour
- ✓Looks up orders and trackingin seconds
- ✓Sends refunds and complaints to your teamright away
Customers get answers without waiting.
Gorgias
ShopifyHow it works
The agent does the job from start to finish, on its own schedule. Your team talks to it in Slack or Teams.
Reads each new question
It reads each new ticket in Gorgias, from email, chat or social, at any hour.
- 2
Sorts what it is
It tags the ticket: a product question, a where-is-my-order, a refund or a complaint.
Looks up the order
For order questions it finds the order in Shopify, with its status and tracking, in seconds.
Answers the customer
It replies on the ticket with the answer, using your product facts and your words, and closes it.
- 5
Sends the rest to your team
Refunds and complaints go to the right person on your team right away, with the order and a note on what the customer wants.
What you get
Customers hear back in minutes, at night and on weekends too.
Your team stops answering the same where-is-my-order question all day.
Refunds and complaints reach your team right away, with the order already looked up.
What this looks like at your business
First answerProduct and order questions answered in minutes, any hour.
Designed for online stores and wellness brandsOrder lookupsOrder status and tracking found for each order question.
Designed for online stores and wellness brandsRefunds and complaintsEach one goes to your team with the order and what the customer wants.
Designed for online stores and wellness brandsBuilt for your company
Your version, set up around how you work
No two businesses run this job the same way. Your Gorgias Customer Question Agent follows your process, your rules and your software, not a template.
Your brand voice, your product facts and your sign-off on each reply.
Which questions it answers itself, and which go to a person, like refunds, health questions or big orders.
Refunds to one person, complaints to another, set up the way your team works.
Gorgias and Shopify today. If you use Zendesk or sell on WooCommerce, your version works there.
Works in the software you use
You make the key in your own accounts. Nothing to install on your computers.
Part of a team of agents
Agents pass work to each other, so a job keeps moving without someone on your team handing it along.
Finds orders sitting too long and tells your ops lead and the customer, so fewer customers need to ask where their order is.
Late orders found before the customer asks.
See this agent →
Follows up on failed and paused subscriptions, so payment problems are handled while this agent answers the questions.
Fewer subscribers lost to a failed card.
See this agent →Built for
The Gorgias Customer Question Agent works next to the other agents built for health and wellness companies.
The Gorgias Customer Question Agent works next to the other agents built for online stores.
Book a 15-minute call
Get your version of the Gorgias Customer Question Agent
Bring how your team does this job today. In 15 minutes you'll know how your version would run, the hours it frees up and what it costs.
Questions about the Gorgias Customer Question Agent
Is my customers' information safe?
Yes. The agent reads only the tickets and orders its job needs, in your own Gorgias and Shopify accounts. Customer details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Will it send refunds?
No. Refunds go to your team, with the order already looked up.
Can it answer the way we do?
Yes. It uses your product facts, your words and your rules on what to answer and what to send on.
Will it change my orders?
No. It reads orders and tracking in Shopify. It writes replies, tags and notes in Gorgias.
Can I turn it off?
Yes. Remove its access in Gorgias and it stops right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.