Okendo integration
Arkeo agents for Okendo
Arkeo agents work in your Okendo alongside your team. They reply to reviews, turn low ratings into a fix for the customer, find what reviews say about each product, and keep loyalty points right.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Okendo
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Reads each new reviewas it comes in
- ✓Replies to good ones in your voicesame day
- ✓Sends the rest to your teamright away
Shoppers who leave a review hear back.
Okendo
Shopify
Slack- ✓Spots reviews of 1 or 2 starsas they come in
- ✓Finds the order and what went wrongper review
- ✓Opens a ticket so your team can make it rightright away
Turn an unhappy review into a saved customer.
Okendo
GorgiasShopify- ✓Reads the week's reviews by productevery week
- ✓Finds what keeps coming up, like sizing or damageper product
- ✓Sends it to the ownerMonday morning
Know what to fix in each product.
Okendo
Google SheetsSlack- ✓Checks refunds and returns against points earnedevery day
- ✓Adjusts points to match your rulessame day
- ✓Gives points for actions outside the storeas they happen
Loyalty points customers can trust.
OkendoShopify
Loop ReturnsWorks with the rest of your software
Agents carry the work from Okendo into the other software your team uses, so nothing waits for someone to copy it over.
Klaviyo
Postscript
Richpanel
Recharge
Triple WhaleBusinesses that run on Okendo
How it connects
You make the key in your own Okendo account. Nothing to install on your computers, and nothing to wait for.
Where
In Okendo, go to Settings, then Integrations, then the Okendo section. Copy your User ID and generate a REST API key.
Who can do it
A user with access to Okendo settings.
Plan
Growth plan or higher. On Essentials, you can add REST API access.
Agents can see
- Reviews and their ratings
- Customers and their activity
- Loyalty points, coupons and VIP tiers
Agents can change
- Replies to reviews
- Review details
- Loyalty points and VIP tiers
- Points for actions outside the store
Agents can't
- Write a review for a customer.
- Reach any store but yours.
- Get back in after you make a new key in Okendo.
What this looks like at your business
Review repliesGood reviews answered in your voice. The rest sent to your team.
Designed for stores on OkendoLow ratingsEach low rating gets a ticket with the order and what went wrong.
Designed for stores on OkendoLoyalty pointsPoints checked against refunds and returns, and set right.
Designed for stores on OkendoIs this you?
- You collect reviews or run loyalty in Okendo
- Your team answers reviews and fixes points by hand
- You want unhappy reviews followed up fast
✕A few reviews a month: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your Okendo?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Okendo
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Customer details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Which Okendo plan do I need?
Growth or higher. On Essentials, you can add REST API access to your plan.
Will the agents post replies for me?
They reply to good reviews the way your process allows, and send low ratings and anything unclear to your team.
Can I turn it off?
Yes. Make a new REST API key in Okendo and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.