Richpanel integration
Arkeo agents for Richpanel
Arkeo agents work in your Richpanel alongside your support team. They answer order questions, sort new tickets to the right person, handle return requests by your policy, and report on support each week.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Richpanel
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Answers order and tracking questionsany hour
- ✓Starts returns and exchangessame day
- ✓Sends complaints to your teamright away
Customers get answers without waiting.
Richpanel
AfterShip
Shopify- ✓Reads each new ticketas it comes in
- ✓Sets the topic and how urgent it isper ticket
- ✓Assigns it to the right person or teamright away
The right person sees each ticket first.
RichpanelShopify
Slack- ✓Checks each request against your return policysame day
- ✓Approves the clear ones and starts the refundper your rules
- ✓Sends the rest to your teamright away
Returns handled fast, by your rules.
RichpanelShopifySlack- ✓Pulls tickets, reply times and ratingsevery Monday
- ✓Finds the top reasons people wrote inevery Monday
- ✓Sends it to the ownerMonday morning
Know what customers ask about, and how fast you answer.
Richpanel
Google SheetsSlackWorks with the rest of your software
Agents carry the work from Richpanel into the other software your team uses, so nothing waits for someone to copy it over.
Loop Returns
Recharge
Okendo
Klaviyo
PostscriptBusinesses that run on Richpanel
How it connects
You make the key in your own Richpanel account. Nothing to install on your computers, and nothing to wait for.
Where
In Richpanel, go to Settings, then Integrations, then API Keys. Make a key. Returns use their own key, made in the returns settings.
Who can do it
A Richpanel admin.
Plan
Any Richpanel plan.
Agents can see
- Tickets and the messages in them
- Customers and their orders
- Return requests and their status
- Support numbers like reply times and ratings
Agents can change
- Replies and private notes on tickets
- Ticket status, priority and who it is assigned to
- Tasks linked to a ticket
- Return approvals and refunds, per your rules
Agents can't
- See card numbers.
- Touch returns unless you make a returns key for them.
- Get back in after you delete the key in Richpanel.
What this looks like at your business
Order questionsTracking found and the customer answered. Complaints sent to your team.
Designed for stores on RichpanelNew ticketsEach ticket tagged and sent to the right person.
Designed for stores on RichpanelReturn requestsClear returns approved by your policy. The rest sent to your team.
Designed for stores on RichpanelIs this you?
- You answer customers in Richpanel
- Your team looks up orders and returns by hand
- You want faster answers without more support staff
✕A few tickets a day: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your Richpanel?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Richpanel
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Customer messages never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Who sets it up in Richpanel?
An admin makes an API key under Settings, then Integrations. Returns need their own key from the returns settings.
Will the agents reply to my customers?
They answer the questions your process allows, like order status, and send complaints and anything unclear to your team.
Can I turn it off?
Yes. Delete the API key in Richpanel and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.