Gladly integration
Arkeo agents for Gladly
Arkeo agents work in Gladly alongside your support team. They answer order questions, tag new conversations, chase customers left waiting, make sure promised follow-ups happen, and report why customers write in each week.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Gladly
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Answers product and order questionsany hour
- ✓Looks up orders and trackingin seconds
- ✓Sends refunds and complaints to your teamright away
Customers get answers without waiting.
Gladly
Shopify- ✓Reads each new conversationas it comes in
- ✓Adds the right topicsper conversation
- ✓Adds a note with the order and trackingper conversation
Your team opens each conversation with the facts ready.
GladlyShopify- ✓Finds conversations waiting too long for a replyevery hour
- ✓Finds who has it and why it's waitingper conversation
- ✓Tells the team leadright away
Slow replies found before the customer writes again.
Gladly
Slack- ✓Finds replies that promise a follow-upevery day
- ✓Makes a task with a due date for the right personper promise
- ✓Checks it closed, or tells the leadon the due date
What your team promised, your team does.
GladlySlack- ✓Counts conversations by topic and channelevery Monday
- ✓Compares it to last weekevery Monday
- ✓Sends the top fixes to the ownerMonday morning
Fix the cause, and fewer customers need to write in.
Gladly
Google SheetsSlackWorks with the rest of your software
Agents carry the work from Gladly into the other software your team uses, so nothing waits for someone to copy it over.
Loop Returns
AfterShip
Recharge
Klaviyo
Attentive
YotpoBusinesses that run on Gladly
How it connects
You make the key in your own Gladly account. Nothing to install on your computers, and nothing to wait for.
Where
In Gladly, an admin opens Settings, then Users, and turns on the API User permission for one user. That user opens More settings, then API Tokens, and clicks Create Token.
Who can do it
A Gladly admin sets it up. Gladly suggests a separate user just for the API.
Plan
No special plan is named in Gladly's API docs.
Agents can see
- Conversations, messages and call transcripts
- Customer profiles
- Tasks, topics and inboxes
- Reports on your team's work
Agents can change
- Replies, notes and topics on conversations
- Tasks and task comments
- Customer profile details
Agents can't
- Reach any Gladly account but yours.
- Act as anyone but the API user you set up.
- Get back in after you delete the token in Gladly.
What this looks like at your business
Order questionsOrder and tracking questions answered. Refunds and complaints sent to your team.
Designed for stores on GladlyWaiting customersConversations waiting too long found and sent to the team lead.
Designed for stores on GladlyPromised follow-upsEach promise made into a task and checked on the day it's due.
Designed for stores on GladlyIs this you?
- You talk to customers in Gladly
- Your team answers the same order questions all day
- You want to grow without more support staff
✕Just starting, with a few conversations a day: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in Gladly?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Gladly
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Customer orders never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
What do I need in Gladly?
One Gladly user with the API User permission. Gladly suggests a separate user just for this, so you can tell agent work from your team's.
Will the agents reply to my customers?
They reply where your process allows, like order and tracking questions, and send the rest to your team.
Can I turn it off?
Yes. Delete the token in Gladly, or remove the API User permission, and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.