Customer.io integration
Arkeo agents for Customer.io
Arkeo agents work in your Customer.io account alongside your team. They nudge trial users who went quiet, keep customer details right, follow up on failed payments, catch bounced emails, and report on your emails each week.
15 minutes. You'll know which work agents can take off your team, the hours it frees up and what it costs.
What Arkeo agents do in Customer.io
Each agent does one job from start to finish. They start on their own, follow your process, and your team talks to them in Slack or Teams.
- ✓Spots trial users who went quietwithin 48 h
- ✓Sends the help email that fits where they stoppedsame day
- ✓Tells sales when they come backright away
Trials that stall on day two, not day 30.
Customer.io
Amplitude
Slack- ✓Checks each new signup has a plan and trial dateevery day
- ✓Fills in what is missing from Stripeper person
- ✓Tells your team what it could not fixright away
Your emails reach the right people with the right details.
Customer.io
StripeSlack- ✓Spots failed payments in Stripeas they happen
- ✓Sends the card update emailsame day
- ✓Tells your team who may cancelevery week
Keep customers a failed card would lose.
Customer.ioStripeSlack- ✓Finds customers whose emails bounceevery day
- ✓Updates the contact in your CRMper person
- ✓Tells the account owner to reach them another waysame day
Paying customers don't go dark without anyone knowing.
Customer.io
HubSpotSlack- ✓Pulls opens, clicks and unsubscribes by emailevery Monday
- ✓Finds emails that stopped workingper email
- ✓Sends the report to your teamMonday morning
Know which emails work without building the report.
Customer.ioSlackWorks with the rest of your software
Agents carry the work from Customer.io into the other software your team uses, so nothing waits for someone to copy it over.
Salesforce
Mixpanel
Zendesk
TwilioBusinesses that run on Customer.io
How it connects
You make the key in your own Customer.io account. Nothing to install on your computers, and nothing to wait for.
Where
In Customer.io, under Account Settings, then API Credentials. You make a key for your workspace and copy it.
Who can do it
An Account Admin, or a team member with the Manage API credentials permission.
Plan
Any Customer.io plan. Some features are on Premium and Enterprise only, and agents can only use what your plan has.
Agents can see
- People, their details and what they did
- Segments each person is in
- Emails sent, opened, clicked and bounced
- Results for each automation and broadcast
Agents can change
- People's details, like plan or trial end date
- Events, like a trial that went quiet
- One-to-one emails, like a card update
- Broadcasts you have already set up
Agents can't
- Use features your Customer.io plan doesn't have.
- Work in a workspace you didn't make the key for.
- Get back in after you delete the key.
What this looks like at your business
Quiet trialsTrial users who stopped get help that fits, and sales is told when they come back.
Designed for software companies on Customer.ioCustomer detailsNew signups checked, and missing plan details filled in.
Designed for software companies on Customer.ioEmail reportOpens, clicks and unsubscribes by email, and the ones that stopped working.
Designed for software companies on Customer.ioIs this you?
- You send your product emails from Customer.io
- Your team checks emails and customer data by hand
- You want more customers without more hires
✕No paying customers yet: not the right fit yet.
In 15 minutes, you'll know
Book a 15-minute call
Want to see what agents would do in your Customer.io?
That's the reason to book. In 15 minutes you'll know which work agents can take off your team.
Questions about Arkeo and Customer.io
Is my customers' information safe?
Yes. Each agent sees only what its job needs. Your customers' data never goes into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Will the agents send emails without asking?
They send only the emails your process allows, like a card update or a broadcast you set up, and send the rest to your team.
Do I need a certain Customer.io plan?
No. Agents work on any plan. They can only use the features your plan has.
Can I turn it off?
Yes. Delete the key in Customer.io and the agents lose access right away.
What does it cost?
You get the price on the call, along with the hours it saves your team.