To get Judge.me reviews on Shopify, install Judge.me from the Shopify App Store, turn on its app embed and add the Review Widget block in your theme editor, then set when review requests go out under Settings, then Request scheduling. Judge.me then emails each buyer after the order event you set, and shows the reviews and star ratings on your store. The free plan covers the widget, unlimited reviews and request emails. Where it stops: requests set to wait for delivery can wait forever if the carrier never updates Shopify, reminders and the Delivered timing need the paid Awesome plan, and a bad review becomes an email to you, not a fix. AI agents read each review, pull the order behind the bad ones and get support moving the same day.
What Judge.me does for a Shopify store
Without a reviews app, a product page has no stars and no proof. Online stores want both, and they want them without asking each buyer by hand.
Judge.me does that. Its Shopify App Store listing says it collects unlimited reviews with photos and videos, sends review requests by email, text and QR code, shows reviews in widgets and carousels, and sends them to Google and the Shop app. It is rated 5.0 from more than 49,000 reviews and carries the Built for Shopify badge. Judge.me's help says that when you install it, review requests turn on by themselves and go out after Shopify marks an order as Fulfilled.
How to set up Judge.me reviews on Shopify
Five steps, in our words. Each one links to Judge.me's own page for the full screens.
- 1
Install Judge.me from the Shopify App StoreSearch the Shopify App Store for Judge.me Product Reviews and select Install. Judge.me then walks you through its setup screens.
- 2Turn on the app embed and add the Review Widget
In Shopify, go to Online Store, then Themes, then Edit theme. Turn on the Judge.me app embed and click Save. Then open the Default product template, click Add section, open the Apps tab and add the Review Widget block.
- 3
Set when review requests go outIn your Judge.me admin, go to Settings, then Request scheduling. For domestic, international and point of sale orders, set the order trigger (Created, Paid, Fulfilled, Delivered or Archived) and how long to wait after it.
- 4Ask unhappy buyers to contact you first
Go to Settings, then Widgets, then Write a review, and open Submission flow. Tick Show a help screen before a negative review is submitted, set the star rating that counts as negative, and add your support email.
- 5Get told about new reviews
Go to Settings, then Admin notifications, and tick Notify me when a new review is created. You can send negative reviews to a different email, up to 3 addresses.
How to get more Judge.me reviews
Timing matters most. Fulfilled, the default, starts the wait when the order ships, so set the wait long enough for the parcel to arrive and be used. Delivered waits for the carrier to mark the order delivered in Shopify, and Judge.me says USPS, UPS, FedEx, Canada Post and Sendle do that on their own when you add tracking at fulfillment. Other carriers need a tracking app. Delivered is on the Awesome plan.
Reminders help too. On Awesome, Judge.me sends up to 3 reminders to buyers who haven't reviewed, but its help suggests just 1, since the second and third are more likely to land in spam. Each request link works for 180 days, and reviews sent through it are marked Verified.
Then set the limits. By default, a buyer who orders the same product again gets asked again, even after they reviewed it. You can turn that off, cap how many requests one buyer gets, and set what happens when a product is no longer in your store.
Which Judge.me plan has what
Judge.me's Shopify App Store listing has a free plan with unlimited reviews, the review widget and star rating badge, carousels, Google reviews and the Shop app. The paid Awesome plan adds AI replies and summaries, more widgets, coupons for reviews, more review request settings and more than 130 integrations, such as sending review requests from Klaviyo. Judge.me's help puts reminders, the Delivered trigger and Shopify Flow on Awesome. Check the listing for the current list before you sign up.
Where Judge.me stops: what is still done by hand
Judge.me collects reviews well. Its own help pages are also clear about the parts it leaves to your team.
Requests can wait forever. Judge.me says that with the Delivered trigger, if Shopify never gets a delivery update, the request stays in Waiting for delivery indefinitely. Its fallback timer only covers orders fulfilled without tracking. For the rest, someone has to find them in the Review requests dashboard and send them by hand.
Reminders skip the quiet buyers. On the default reminder setup, a buyer who didn't open the first email gets no reminder, and Judge.me says it won't be sent later, even if they open the first email afterward.
A bad review is an email. Judge.me can email you each new review, but you can't get only the bad ones: notifications for all reviews have to be on first. Its Shopify Flow trigger fires only for reviews sent through a request email, not ones left on the product page, and it passes the order's ID but not the product or the buyer. Nobody pulls up the order, works out what went wrong, or makes sure support writes back.
Themes change. Judge.me says its widgets don't move over when you switch Shopify themes, so someone adds each one again.
And the setup isn't always smooth. Judge.me has about 190 one and two star reviews in the Shopify App Store, against tens of thousands of good ones. The recent low ones say requests weren't sent, settings were hard to find, and support was slow to answer. Other review apps have trade-offs of their own.
The agents that take it over
Each agent does one job from start to finish, in your own Judge.me and Shopify. Your team gets the cases that need a person.
Turn an unhappy buyer around while you still can.
- Reads each new reviewas it comes in
- Pulls the order behind each 1 or 2 star reviewper review
- Sends it to support with a next stepsame day
Buyers see a store that answers.
- Reads each new reviewas it comes in
- Posts a thank-you reply on good reviewssame day
- Sends harder ones to your teamright away
More reviews, asked at the right time.
- Finds orders delivered in AfterShipevery day
- Sends a Judge.me review requestper order
- Reports how many came backevery week
Questions
Is my customers' information safe?
Yes. Agents work in your own Judge.me and Shopify and see only what reviews need. Customer details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Is Judge.me free on Shopify?
There is a free plan. Judge.me's Shopify App Store listing says it includes unlimited reviews, the review widget and star rating badge. Reminders, the Delivered trigger and Shopify Flow need the paid Awesome plan, which has a 15-day free trial.
When does Judge.me send review requests?
When you install it, requests go out after Shopify marks an order as Fulfilled, plus the wait time you set. You can change the trigger to Created, Paid, Delivered or Archived under Settings, then Request scheduling.
Why aren't Judge.me reviews showing on my product page?
Check two things in the Shopify theme editor: the Judge.me app embed is turned on, and the Review Widget block is on the Default product template. If you changed themes, Judge.me says you have to add the widgets again.
What does it cost?
You get the price on the call, along with the hours it saves your team.
Sources
- apps.shopify.com: judgeme
- apps.shopify.com: reviews
- judge.me: automatic review request emails
- judge.me: automatic review request reminder emails
- judge.me: adding the review widget on your product page
- judge.me: reinstalling judge me widgets when changing your theme
- judge.me: using judge me as a trigger or action in shopify flow
- judge.me: admin notification emails
- judge.me: offering a contact us option before a negative review is submitted
- judge.me: review requests dashboard