The Judge.me Klaviyo integration is built by Judge.me and needs its Awesome plan. In Judge.me you go to Settings, then Integrations, then Klaviyo, click Connect, and turn on the events you want. Judge.me then sends Klaviyo an event when an order is ready for a review request, and another when a review or question comes in, and you build the emails as Klaviyo flows. Where it stops: Judge.me's skip rules and blocklist no longer apply, a cancelled order still gets its request, people who already reviewed get asked again, and unsubscribes don't carry over. Nobody reads the bad reviews or fixes the flow when it breaks. AI agents do that work.
What the Judge.me Klaviyo integration has to do
Judge.me collects your product reviews. Klaviyo sends your store's emails. Many stores want the review request to look like the rest of their emails, and want a one-star review to lead to a call from support.
So connected has to mean three things. The request has to go to the right buyer, once, after the right order. A new review has to reach Klaviyo so the next email fits what the customer said. And someone has to act when the review is bad. Judge.me's integration covers the first two. The third is still a person's job, and the first one needs more checks than it seems.
Three ways to connect Judge.me and Klaviyo
All three are part of Judge.me's own Klaviyo integration, on its Awesome plan. You can turn on one or all of them.
Review requests sent by Klaviyo
- How it works
- You tick Send trigger when it's time to send a review request. When an order is fulfilled, Judge.me sends Klaviyo an event called Eligible for Judge.me Review Request, and stops sending its own request emails. You build a Klaviyo flow that starts from that event and sends the email.
- Good for
- Stores that want review requests in their own Klaviyo design, with their own timing and reminders.
- Where it breaks
- Judge.me's guide lists what stops working: requests based on delivery, its blocklist, push and text requests, manual sends and skips, and its in-email review form. Only reviews left through the event's own review link are marked Verified.
Review follow-up events
- How it works
- You tick Send trigger when a new review or question is submitted and set what counts as a positive review. Judge.me then sends events like SubmittedReview, SubmittedReviewPositive, SubmittedReviewNegative and SubmittedQuestion, which can start Klaviyo flows.
- Good for
- Stores that want to thank happy reviewers, or send a support email after a low rating.
- Where it breaks
- Judge.me says the customer has to be on your Klaviyo list already for the event to land on their profile. Events fire for hidden reviews too, imported reviews send nothing, and Judge.me coupons can't be sent to Klaviyo.
Review feeds in Klaviyo emails
- How it works
- You turn on a review feed in Judge.me, add it in Klaviyo under Settings, Other, Web feeds, and paste Judge.me's code into a text block in your email.
- Good for
- Stores that want stars and recent reviews inside their cart and product emails.
- Where it breaks
- Judge.me says the testimonials feed shows up to 5 reviews from your 15 most recently published, and can come up empty. In Klaviyo's Community, merchants trace a feed showing nothing to the feed name not matching exactly, down to one capital letter.
Arkeo agents
- How it works
- Agents read each new review in Judge.me as it comes in, pull the order behind a 1 or 2 star review and send it to support with a next step, reply to reviews, and check each day that the Klaviyo review flows are still sending.
- Good for
- Stores with steady orders, where a missed bad review or a silent review flow costs sales.
- Where it breaks
- Anything your rules keep for a person, like a refund or a public reply to an angry buyer, goes to the owner in one message.
How to set up Judge.me review requests in Klaviyo
These follow Judge.me's own guide. Open it for the screens.
- 1Connect Klaviyo in Judge.me
In your Judge.me admin, go to Settings, then Integrations, then Klaviyo. In the Authentication section, click Connect, then click Allow in the pop-up.
- 2Turn on the review request trigger
On the same page, go to Review requests, tick Send trigger when it's time to send a review request, and click Save. Judge.me stops sending its own requests and locks those settings.
- 3Fulfill a test order
The event only fires on new orders, so create a test order in Shopify and fulfill it. Then in Klaviyo, go to Analytics, then Metrics, and look for Eligible for Judge.me Review Request.
- 4Build the flow in Klaviyo
In Klaviyo, go to Flows, click Create flow, then Build your own. Set Eligible for Judge.me Review Request as the trigger, add a wait time and an email. Use the event's review link so reviews count as Verified.
- 5Add the follow-up events, if you want them
Back in Judge.me's Klaviyo settings, tick Send trigger when a new review or question is submitted, set the threshold for positive reviews, and save. Submit a test review to make the events show in Klaviyo.
Where the Judge.me Klaviyo integration stops
Once Klaviyo sends your review requests, Judge.me only hands over the event. Each check Judge.me used to do now has to be built in Klaviyo, or done by a person.
Cancelled orders still get asked. Judge.me's guide says a request already sent to Klaviyo is not taken back if the order is cancelled later. Its advice is to add a Conditional Split in the flow. The same goes for a product you archive or delete: the review link leads to a missing page.
Buyers who already reviewed get asked again. Judge.me's own setting that stops repeat requests does not apply to Klaviyo. The guide says the event goes out for each fulfilled order, and you need a profile filter to catch it.
Unsubscribes don't carry over. If a customer unsubscribes in Klaviyo, Judge.me still shows them as subscribed, and the other way round. Judge.me's blocklist, its delivery-based timing and its skip buttons stop working too.
The flow can't be built until the first event comes in. In Klaviyo's Community, members explain that the metric only shows up after the first event is sent, which is why Judge.me tells you to fulfill a test order.
None of it reads the reviews. A SubmittedReviewNegative event can start an email, but nobody pulls up the order, works out what went wrong, or makes sure support calls the customer.
The agents that do it
Each agent does one job from start to finish, in your own Judge.me and Klaviyo. Your team talks to them in Slack or Teams.
Turn an unhappy buyer around while you still can.
- Reads each new reviewas it comes in
- Pulls the order behind each 1 or 2 star reviewper review
- Sends it to support with a next stepsame day
Buyers see a store that answers.
- Reads each new reviewas it comes in
- Posts a thank-you reply on good reviewssame day
- Sends harder ones to your teamright away
Find a broken welcome or cart flow the day it breaks.
- Checks each live flow is still sendingevery day
- Finds the step that stopped, and whyper flow
- Tells your marketing leadright away
Questions
Is my customers' information safe?
Yes. Agents work in your own Judge.me and Klaviyo and see only what their job needs. Customer details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Does Judge.me integrate with Klaviyo?
Yes. Judge.me builds its own Klaviyo integration, on its Awesome plan. It sends review request events, review and question events, and review feeds you can show in Klaviyo emails.
How do I send Judge.me review requests through Klaviyo?
In Judge.me, connect Klaviyo under Settings, Integrations, Klaviyo, then tick Send trigger when it's time to send a review request. Fulfill a test order, then build a Klaviyo flow that starts from Eligible for Judge.me Review Request.
Why is the Judge.me event not showing in Klaviyo?
The event only fires on new orders after you turn the trigger on. Fulfill a test order, then check Analytics, then Metrics in Klaviyo. The event can only start a flow; it won't work as a step or filter inside another flow.
What does it cost?
You get the price on the call, along with the hours it saves your team.
Sources
- judge.me: sending review requests via klaviyo
- judge.me: sending review follow up emails via klaviyo
- judge.me: adding featured reviews in klaviyo marketing emails
- marketplace.klaviyo.com: J9V8Q5GDH7JVJ4HAV819VNV1
- community.klaviyo.com: how to send review request email using judge me and klaviyo 17556
- community.klaviyo.com: latest judge me integration to show reviews on email flows 7646