Peek Pro vs FareHarbor comes down to what you want the system to do for you. Peek Pro sells itself on growing online revenue: abandoned booking recovery, waitlists, dynamic pricing, and AI tools that run tasks like staff scheduling and daily reports. FareHarbor sells itself on support and setup: it builds your dashboard, moves your future bookings over, and offers support by phone or email around the clock, with Private Events and Memberships built in. Where both stop: a changed booking still has to reach your crew schedule, your guests and your books, and someone still has to spot the trips short of staff and the bookings that never got billed. AI agents check that for you, as the operations layer around either system.
Peek Pro vs FareHarbor: what each one is
Peek Pro calls itself an AI operating system for experiences and attractions: tours, activities, rentals and attractions. Its site leads with revenue: a mobile booking flow, abandoned booking recovery, automated waitlists and AI dynamic pricing. It also lists a point of sale for walk-ups, digital waivers, guest reminders, self-rescheduling, review and tip requests, and what it calls an AI digital workforce for staff scheduling, guest messages and daily reports.
FareHarbor calls itself an all-in-one booking and business management platform for tours, activities, rentals and attractions, from local shops to large operators. Its site leads with support: FareHarbor builds your dashboard, moves your future bookings over, and offers support by phone or email around the clock. It lists online booking, point of sale, payments, websites, staff management, reporting, Private Events and Memberships, and says more than 20,000 companies use it.
FareHarbor vs Peek Pro, side by side
| Peek Pro | FareHarbor | |
|---|---|---|
| Built for | Tours, activities, rentals and attractions | Tours, activities, rentals and attractions, from local shops to large operators |
| What it leads with | Online revenue: abandoned booking recovery, waitlists, dynamic pricing | Support and setup: it builds your dashboard and moves your future bookings |
| Walk-up sales | Peek Checkout as a point of sale, with add-ons and tips | Point of Sale, with card readers in the mobile app |
| Staff app | Dashboards, schedules and manifests, QR check-in, waivers, refunds, texts to guests; changes made offline sync later | Schedule, new reservations, calls and messages to guests, card payments, QR check-in, push notices |
| Staff app rating on the App Store | 3.3 from 100 ratings | 4.1 from 107 ratings |
| Reviews it cites | 700+ reviews on Capterra | 4.8 stars from 1,000+ reviews on Capterra |
| Connecting other apps | Says it syncs bookings with resellers, accounting, marketing and messaging apps | Lists affiliates, API connections and other software it works with; on Zapier, starts zaps from new, updated and cancelled bookings |
| Also built in | Memberships, resources and equipment, waivers, mobile apps for iOS and Android | Private Events, Memberships, websites, staff management, reporting |
Peek Pro or FareHarbor: how to tell which fits
Start with two questions. Is your biggest gap getting more people through online checkout, or getting set up and helped fast? And how much of your day runs from a phone on the dock or at the trailhead?
If most of your sales are online and you want the system to push price and recover lost bookings, Peek Pro is built around that. Its staff app also does a lot on the spot: waivers, refunds, tips and texts to guests.
If you want someone to set the system up with you and answer the phone at any hour, FareHarbor is built around that. Private Events and Memberships come in the same account, and its staff app rates higher on the App Store.
Ask each one for a demo on a week of your own trips, and see how a moved booking flows to your crew and your books.
What still takes the hours in Peek Pro or FareHarbor
Both systems hold the booking well. The hours go into what a booking change sets off in the rest of your business.
A change has to reach the crew. When a guest moves to a later trip or adds four people, the booking updates in Peek Pro or FareHarbor. If your guides are scheduled in another app, someone has to see the change and fix the shift. FareHarbor's Zapier app can start a zap from a new, updated or cancelled booking, but each next step is one you build and keep up.
A trip has to reach the books. Zapier's ready-made zaps that turn FareHarbor bookings into QuickBooks Online sales receipts or Xero invoices are marked Premium. Peek Pro says it syncs bookings with accounting apps. Either way, someone still matches the payout to the trips and catches a refund that didn't come across.
The day runs from the app. Staff check guests in, take walk-ups and handle refunds from the phone app. On the App Store, Peek's staff app has a 3.3 rating from 100 ratings and FareHarbor's has 4.1 from 107.
What an owner wants each morning is one list: trips short of crew, guests with no signed waiver, and trips not yet billed. Neither site describes that list, so someone builds it by hand.
What agents do in either one
AI agents work as the operations layer around your booking system. They read new and changed bookings in Peek Pro or FareHarbor every 5 minutes, catch a changed time or guest count, and send any trip short of crew to the schedule. They chase guests without a signed waiver, text the meeting time and place the day before, and check guests in as they arrive.
Your team keeps the guest calls that need a person. Refund exceptions, upset guests and anything else your rules keep for a person go to the owner in one message.
The agents that work in each one
Each agent does one job from start to finish, and your team talks to them in Slack or Teams.
A changed booking gets caught that day, not on the day of the trip.
- Reads new and changed bookingseach 5 min
- Catches a changed time or guest countnext pass
- Sends any booking missing staff to the scheduleright away
A changed booking gets caught that day, not on the day of the trip.
- Reads new and changed bookingseach 5 min
- Catches a changed time or guest countnext pass
- Sends any trip short of crew to the scheduleright away
Guests show up ready, at the right place and time.
- Sends the waiver and collects guest detailsafter booking
- Texts the meeting time and placeday before
- Sends any change the minute it's madeas it happens
Questions
Is my customers' information safe?
Yes. Agents work in your own Peek Pro or FareHarbor account and see only the bookings and guests their job needs. Customer details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Is Peek Pro better than FareHarbor?
It depends on what you need most. Peek Pro leads with online revenue tools like abandoned booking recovery and dynamic pricing. FareHarbor leads with setup and support around the clock, with Private Events and Memberships built in. Both serve tours, activities, rentals and attractions.
Does FareHarbor move my bookings over if I switch?
FareHarbor says it builds your dashboard and transfers your future reservations when you start.
Can staff run Peek Pro or FareHarbor from a phone?
Yes. Both have staff apps for checking schedules, taking payments and checking guests in with QR codes. Peek's app also handles waivers, refunds and tips, and syncs changes made offline when the signal comes back.
What does it cost?
You get the price on the call, along with the hours it saves your team.