Agents › Operations

Operations

WhatsApp Customer Assistant

It answers your customers on WhatsApp in seconds, at any hour, in their own language. Complaints, refunds and health questions come to you in Slack with a reply ready, so you answer once.

15 minutes. You'll see how it would run at your business, the hours it frees up and what it costs.

Arkeo AI · WhatsApp Customer Assistant
✦
WhatsAppCustomer Assistant
Answers in seconds, any hour
  • ✓Answers questions in the customer's languageany hour
  • ✓Looks up orders by phone or order numberin seconds
  • ✓Sends complaints and refunds to you, reply readyright away

WhatsApp answered before the customer moves on.

WhatsAppSlack

How it works

The agent does the job from start to finish, on its own schedule. Your team talks to it in Slack or Teams.

  1. WhatsApp

    Answers in seconds

    A customer writes on WhatsApp. It answers in seconds, at any hour, in the customer's own language.

  2. 2

    Knows your products

    It knows your full catalogue: ingredients, sizes, stock, shipping and prices.

  3. WhatsApp

    Helps the customer decide

    When a customer isn't sure what to buy, it asks two or three questions and suggests the right product.

  4. 4

    Looks up their order

    Given a phone or order number, it looks the order up in your store's order records and tells the customer where it is.

  5. Slack

    Sends the hard ones to you

    Complaints, refunds and anything medical go to the owner in Slack with a reply ready, so the owner answers once.

What you get

Customers answered at any hour

A question at midnight gets an answer in seconds, not the next morning.

Your phone stays quiet

Product and order questions get handled without you.

You answer once

The hard messages come to you with a reply ready to send.

What this looks like at your business

WhatsAppReply time
Before
Hours, or the next day
Now
Seconds

Answers in seconds, any hour.

Designed for wellness brands and online stores
WhatsAppOrder questions
Before
Looked up by hand
Now
In seconds

Orders found by phone or order number.

Designed for wellness brands and online stores
SlackComplaints and refunds
Before
Mixed in with the rest
Now
One message

Each one sent to the owner with a reply ready.

Designed for wellness brands and online stores

Built for your company

Your version, set up around how you work

No two businesses run this job the same way. Your WhatsApp Customer Assistant follows your process, your rules and your software, not a template.

Your wordsAnswers that sound like you

Your tone, your product names, and the way you talk to your customers, in each language.

Your rulesWhat comes to you

Complaints, refunds, health questions, big orders. You set what the agent answers and what comes to you.

Your teamWho gets the hard ones

The owner, your customer service lead, or both. In Slack, Teams or email.

Your softwareYour store and chat tools

WhatsApp and your store's orders today. If you sell on Shopify or WooCommerce, your version reads orders there.

Day 1The call15 minutes on how your team does this job today.
Week 1We map your processThe steps, the rules, and who gets told what.
Week 2We build your versionSet up in your accounts and checked against your real work.
Day 14LiveIt runs each day, and we keep it running and up to date.

Works in the software you use

You make the key in your own accounts. Nothing to install on your computers.

WhatsAppSlack

Part of a team of agents

Agents pass work to each other, so a job keeps moving without someone on your team handing it along.

MarketingShopify + Klaviyo Ads & Email Agent

Runs your Meta ads and Klaviyo emails each week, in your store's voice.

Marketing that runs each week, not in bursts.

See this agent →
OperationsShipStation Order Check Agent

Finds orders sitting too long the same day and tells your ops lead and the customer.

Late orders found before the customer asks.

See this agent →
Customer serviceGorgias Customer Question Agent

Answers product and order questions in Gorgias, and sends refunds and complaints to your team.

Customers get answers without waiting.

See this agent →

Built for

Health and wellness

The WhatsApp Customer Assistant works next to the other agents built for health and wellness companies.

Cin7KatanaLightspeedNetSuiteRechargeAirtableBigCommerce
See the agents for health and wellness companies →E-commerce

The WhatsApp Customer Assistant works next to the other agents built for online stores.

AfterShipAttentiveGladlyJudge.meLoop ReturnsMeta AdsOkendo
See the agents for online stores →

Book a 15-minute call

Get your version of the WhatsApp Customer Assistant

Bring how your team does this job today. In 15 minutes you'll know how your version would run, the hours it frees up and what it costs.

Step 1 of 2 · Your details

Questions about the WhatsApp Customer Assistant

Is my customers' information safe?

Yes. The agent reads only the messages and orders its job needs, in your own WhatsApp business account. Customer details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.

Does it change my orders?

No. It looks orders up to answer the customer. Refunds and changes come to you.

Will it answer health questions?

No. Anything medical comes to you in Slack with a reply ready for you to check and send.

Can it follow the way we talk to customers?

Yes. Your version answers in your words and sends you the messages you want to see. We set that up with you after the call.

Can I turn it off?

Yes. Delete its access token in Meta Business Settings and the agent stops right away.

What does it cost?

You get the price on the call, along with the hours it saves your team.

Answer each WhatsApp before your customer moves on.