Agents › Customer service
Azure AI Search In-App Support Agent
Your users ask a question inside your product and get the answer from their own records, at any hour. It finds what they need and makes the change once they confirm, so fewer questions turn into support tickets.
15 minutes. You'll see how it would run at your business, the hours it frees up and what it costs.
- ✓Answers questions about their own recordsany hour
- ✓Finds the record, course or form they needper question
- ✓Makes the change after the user confirmsright away
Users get answers without a support ticket.
Azure AI Search
SlackHow it works
The agent does the job from start to finish, on its own schedule. Your team talks to it in Slack or Teams.
- 1
A user asks inside your product
Your user types a question in plain words, like where a form is or what a record says.
Searches their own records
It searches only the records of the user's own company, so nobody sees another company's data.
- 3
Answers with what they need
The user gets a short answer and the record, course or form they asked about.
- 4
Asks before it changes anything
If the user wants a change, the agent shows what it will do and waits for them to confirm.
- 5
Makes the change
Once the user confirms, it makes the change right away.
Sends what it can't answer to your team
A question it can't answer goes to your support team in Slack, with what the user asked.
What you get
Users find their own answers inside your product, at any hour.
Answers come from the user's own company records and nothing else.
Nothing changes until the user confirms what the agent will do.
What this looks like at your business
User questionsQuestions about their own records, answered inside your product.
Designed for software companiesFinding recordsThe record, course or form the user needs, found for them.
Designed for software companiesHard questionsQuestions the agent can't answer go to support with the details.
Designed for software companiesBuilt for your company
Your version, set up around how you work
No two businesses run this job the same way. Your Azure AI Search In-App Support Agent follows your process, your rules and your software, not a template.
Which records, forms and courses users can change through the agent, and which stay hands off.
The names your product uses for things, and the tone your users know.
Your support team, your success lead, or an on-call engineer, in the Slack channel you set.
Works in the software you use
You make the key in your own accounts. Nothing to install on your computers.
Azure AI SearchSlackPart of a team of agents
Agents pass work to each other, so a job keeps moving without someone on your team handing it along.
Takes new customers from signed to set up. Once they are in, their users get answers from the Support Agent.
Onboarding moves without anyone chasing it.
See this agent →
Checks who logged in and set up each hour, and tells the owner to call when a customer stops.
Your team calls at the right time, with the reason.
See this agent →Built for
Book a 15-minute call
Get your version of the Azure AI Search In-App Support Agent
Bring how your team does this job today. In 15 minutes you'll know how your version would run, the hours it frees up and what it costs.
Questions about the Azure AI Search In-App Support Agent
Is my customers' information safe?
Yes. Each user's questions are answered only from their own company's records. Customer details never go into public AI. Agents connect to AI through business-grade connections audited under SOC 2.
Will it change records without asking?
No. It shows the user what it will do and waits for them to confirm.
Can it follow the way our product works?
Yes. Your version uses your product's words and your rules for what can change. We set that up with you after the call.
Can I turn it off?
Yes. You can switch it off in your product at any time.
What does it cost?
You get the price on the call, along with the hours it saves your team.